Logins and confusions

http://docs.google.com/Doc?id=dg62zgjc_0g84s29
I think what i've found frustrating about this entire exercise is the disjointed nature of the whole process.
I've assumed that the knowledge acquired is cumulative when in fact it appears you can pick up and drop things -- would that this were clearly articulated from the beginning
I also am unfamiliar with playing or as I would call it ....flagellating around in cyberspace.
The other major problem is trying to understand why I have to set up so many different 'accounts' and trying to keep track of them when I can't really relate to any of them.
I cannot see how they are related and this is discouraging, so I don't do. It's a little bit like leaving your bits and pieces in different places and not knowing what's where and therefore finding things becomes a "barrier to entry"- to borrow a phrase from the business world. It makes me want to sceeeeam like

Road to Damascus

Lying in bed at 5 a.m., I was wondering what to say in my next post that hadn't already been said by someone in some amusing or confusing way. I started thinking about how to make wikis useful within my workplace and I experienced my '"road to Damascus" moment....
I thought hey.... why don't we add little bits of summaries about individual collections and any quirks about the holdings or retrievals to aid colleagues, particularly when on the Info Desks -- dot point format, please note 'les auteurs manques'.
To illustrate, a patron rang on Saturday asking for publication details on early australian patents and she had the patent number, could describe things vaguely but didn't know what volumes she had used though she gave a physical description of same -- yes, well, we know how useful that can be.
After some searching and verifying, I gave her the details of what I believed were the volumes in question--- that saved her having to travel in from the outersuburbs she said...glad to help, I thought .
Later in the day a patron came to the Info Desk and said she had come requesting for australian patents... and a librarian had requested the items for her but these were indexes and not what she was after. It sounded altogether too familiar, after overcoming a well-controlled panic-reaction lest I had given her the wrong information earlier on the phone ( yes, you guessed it, it was the same patron), I realised that someone on the Desk had placed a request for the 'indexes" volume and not the volumes she required. It was easy to identify the correct [title] -- square brackets are difficult for the lay person-- the correct items were retrieved and she could copy the pages she had subsequently discovered she was lacking.
This is where my road to Damscus moment comes in -- if we have an in-house wiki where people responsible for certain subject areas could give dot-point overviews about difficult or complex collections with quirky aspects to help staff unfamiliar with same .
Of course it is possible that I wasn't on the road to Damascus and I got lost in my dreams on the way to Paris... but never mind, it filled a posting

Patience , patience

I have no idea if this is going to work or not. I am very apprehensive about styles of teaching which direct one to do x/y/z in a sequence without explaining the big picture . In these cases, one is inclined to just fill a blank here, click a link there and do this without understanding and /or retaining the steps without any comprehension of why the steps have to be followed in the given sequence. There are different learning styles, I hope that I can adapt my style to this preset style because it would appear that it cannot exhibit flexibility.... aaah for the human touch!!